Charlotte PD

mbfindustries.com/charlotte

I am pleased to write a letter of recommendation for MBF Industries, Inc. In 2010, the Charlotte Mecklenburg Police Department determined the need for mobile command and research platform vehicles. We conducted extensive research and met with various vendors before deciding on MBFIndustries.

MBF came to the table with extensive experience in the field and provided valuable insight throughout the procurement process. Their customer service is second only to their commitment and work product. The Charlotte Mecklenburg Police Department and I have been extremely pleased with the design, construction and customer service MBF has provided. They are truly committed to providing quality products and the highest level of customer satisfaction possible.

We have been so pleased with our experience with MBF that we contracted with them to design and build an additional vehicle for the Charlotte Mecklenburg Police Department. If you have any questions about our experience please don't hesitate to contact me at swillis@cmpd.org.

North Las Vegas PD

mbfindustries.com/northlasvegas

The City of North Las Vegas, Nevada, Police Department, contracted with MBF Industries, Inc. for the design and manufacture of our 40 foot Mobile Command Vehicle. Due to the complexity of our requirements and the weather conditions in Nevada, we evaluated several vendors before selecting MBF Industries, Inc. We found their products were built the closest to our expectations and application.

MBF's project management team worked closely with us to understand both, our budget and design requirements. The entire design and project management process went smoothly and was completed on time and on budget.

I am comfortable in recommending them as a vendor. If I can be of more assistance please feel free to contact me.

City of Allen PD

mbfindustries.com/allen

The Allen Police Department began researching the feasibility of purchasing a Mobile Command Vehicle (MCV) in 2007. After securing local and grant funding, the department researched many of the companies that produce the vehicle. After researching vendors, seeing product demonstrations, evaluating prior customer references, conducting site visits and completing the bid process, the Allen Police Department had no trouble choosing MBF Industries as our vendor.

Once we completed our selection process, the department quickly moved into the production phase. During this phase, representatives of the department met with MBF's staff on several occasions. We also has regular status updates, emails, conference calls and discussions throughout the build process. The staff at MBF took time to fully answer our questions, address any concerns we had and assisted us through the production process. The MBF staff asked detailed questions and had a strong review process to insure that all of our needs were met and our MCV was exactly what we wanted. MBF was able to help us make critical choices and shared their experiences so that we could make educated decisions about our MCV.

In late 2008, the Allen Police Department took delivery of our MCV. The vehicle far exceeded everyone's expectations. Our MCV even had several additional options such as electrical plugs and network ports added in places for future growth and use. The staff at MBF fully trained our personnel in the operations and use of MCV in a step-by-step process. The MBF staff is very knowledgeable and able to answer any questions we had. Furthermore, after we returned to out department with the vehicle they provided superior customer service when we called with questions or needed refresher training.

Since taking delivery of the vehicle we have had very few service issues. On the rare occasions that something was broken, malfunctioned or just needed repair, MBF has been quick to address and issues and repairs. MBF even sent one of the technicians to our department to make repairs and adjustments after we took delivery of the vehicle. Additional training was also provided to us during this visit. MBF has continued to provide us with excellent customer service and support since taking delivery of the vehicle.

If you have any questions of comments, please contact our department representative, Lieutenant Ken Myers.

Rochester PD

mbfindustries.com/rochesterswat

My name is Lieutenant Don Lucas, Commanding Officer of the Research and Evaluation Section of the Rochester New York Police Department. As you are aware, MBF Industries, Inc. (MBF) manufactures custom specialty vehicles for local, state and federal governments globally, law enforcement, the military and private entities. I am providing this letter recommendation as indication of our confidence in MBF.

In 2007, the City of Rochester was interested in purchasing two (2) forty (40) foot long trailers for our Neighborhood Empowerment Teams. As part of that purchasing process we visited the MBF facility and were quickly impressed with the high level of craftsmanship, quality of work and attention to detail demonstrated by all MBF employees. We were also very impressed with John Baker and the MBF staff's willingness and ability to meet our design needs. MBF was very willing to design the two (2) trailers to fit our exact needs and never attempted to persuade us to move in a direction that was not within our goals. They developed innovative solutions to our difficult design problems.

Due to our positive experience with the purchase of the Neighborhood Empowerment Team trailers, we are also purchasing three very complex specialty vehicles from MBF. Our Bomb Truck, SCUBA Truck and SWAT Truck have had their final inspections and we are awaiting their delivery. Through working with John Baker and his knowledgeable staff, we were able to custom design these complex vehicles, with state of the art technology, at an affordable price. We are also in the process of finalizing the design plans for a new Mobile Command Vehicle and Prisoner Transport Vehicle with MBF. All of the specialty vehicles that we have had manufactured for our Department have been built on time, with the given budget and delivered without and concerns or delays. I am confident that you will not be disappointed in selecting MBF to design and build any type of specialty vehicle that you may be in the need of purchasing.

On behalf of the City of Rochester Police Department, I wish to express by highest recommendation for MBF Industries, Inc. In closing, please feel free to contact me if you have any questions concerning their qualifications or abilities relative to your needs and expectations.

Yonkers Fire Department

mbfindustries.com/yonkers

Thank you and your company for sending the replacement step for the Mobile Command Vehicle. I wish that all companies that we deal with were as concerned and caring about the customer as your company is.

The workmanship of your product as well as the people making it are to be highly commended. Once again thank you.

Homestead PD

mbfindustries.com/homestead

Scott Bell is telling me that it looks like things are winding up with the repair work on our CP. As you will see from the schedule below, our Homestead Police Department Incident Command Vehicle has some very busy months ahead in the mobile command and control world:

• October 9th and 10th The NextEra Speedjam Weekend – Gran-Am Rolex Championship, Indy Lights Championship, and Indy Racing League Championship www.homesteadmiamispeedway.com
• November 7th and 8th Wings Over Homestead Air Show www.wingsoverhomestead.com
• November 20th-22nd Ford Championship Weekend – NASCAR Camping World Truck Series Championship, NASCAR Nationwide Series Championship, & NASCAR Sprint Cup Series Championship www.nascar.com
• January 5th 2010 The 76th FedEx Orange Bowl Championship www.orangebowl.org
• January 31st 2010 The NFL Pro Bowl www.nfl.com/probowl
• February 7th 2010 Super Bowl 44 www.nfl.com

I want to thank you and the rest of the MBF team for working diligently to help us work out the minor bugs on the CP. It re-affirms the excellent commitment to customer service that we have seen from MBF and we truly appreciate all your efforts.

Arkansas State Police

mbfindustries.com/arkansasstatepd

Thank you, I was telling Bryan yesterday how professional and friendly the entire MBF staff was to work with. My wife and I have built spec houses for the last 15 years so I know what kind of problems can occur. The quality of your construction coupled with the divisional leadership supported by every employee of the company leaves the customer with a strong sense of accomplishment at the end of the project verses working through a ton of issues that could easily occur with a complex design like this. Again our staff was really impressed with the workmanship!

Benton Co. EMS

mbfindustries.com/benton

We had FEMA in doing Disaster Recovery Centers (DRC) last month. They actually used our Mobile Command Post for a mobile DRC. We tied their VPN into the I/O panel on the outside of the truck and ran 4 phones from that panel as well. This is the first time they’ve used a non-FEMA vehicle for that. The DRC manager told us he’s been in “hundreds” of command posts over the years and ours is the best he’s seen. He was pretty impressed with the build quality and layout. I thought I would pass that along to you. We’ve used it a few times now and are still really pleased with our unit.

Can you get me some information on the over-the-air TV antenna, we need to replace ours as a tree reached out and grabbed it right off of the truck.

Allen, TX PD

mbfindustries.com/allen

Just going to let you know we had our big event this last weekend. The truck was deployed for about 18 hours and performed great. All of your equipment plus some that we added worked great. (we were off of shore power so the new generator was not used). Everyone was impressed with the truck and how functional it was. Thank you for all you and MBF have done…

I do have two questions for you though – who makes the flooring material and what is the best way to get the shine on the floor that it had when we picked it up?

Montgomery CSO

mbfindustries.com/montgomery

Here are the photos of the inside, they do not do it justice. I tried to show all areas. If you need any area in more detail I’ll retake them. Just let me know. This truck turned out well, MBF did not spare anything in the construction and detail. We are very pleased with the truck and the assistance they provided in the layout. If we wanted it they made it fit and work.

California EMA

mbfindustries.com/cal

Your folks took Real Good Care of me to the point that I think some customers though I worked there! We will be back the second week of November.

I can’t Thank you and John for the Awesome Job you folks have done and the advice has paid big. This Event next week will be an opportunity that could not have been staged. See you in November.